Be Customer Led

“A great conversation with an incredible thought leader on design thinking.” -Bill Staikos

Karen discusses her new book, Experience Design – The Innovator’s Journey. Karen and host Bill Staikos get into the specifics of her book from why she wrote it, critical components of the book, plus tools and capabilities she offers within the book to assess Design Thinking acumen.

About the show:

A podcast exploring customer experience (CX), employee experience (EX), and how companies develop leaders and cultures maniacal about their customers.